WHERE THE CUSTOMER COMES FIRST
CUSTOMER SERVICE
We take great pride in what we do and
are always striving to do better!
Customer Service Contact Information
1-877-362-9198
8:00 am - 5:00 pm EST
recochem@embarqmail.com
Shipping & Delivery
Most items are shipped within one business day after purchase, however in some cases items can take up to 4 business days to ship. If there is a case where shipping time will be delayed the customer will be contacted and made aware, in which case the order can be handled accordingly. Items are shipped via UPS in most cases, smaller items may be shipped via USPS.
Customers will receive a shipping conformation along with a tracking number after the order has been shipped.
If shipping to a PO Box please contact a RECO representative at (910)-285-3004.
Please contact us immediately if an error occurs while processing and filling your order. We will resolve the matter to your satisfaction as quickly as possible. You can call during our regular business hours 8AM-5PM Eastern time for any help you may need.
Hopefully you will never have a problem with your orders, in the event you do:
We will assist you in tracking lost shipments to the best of our ability.
Please contact the responsible carrier immediately upon receipt and inspection of goods to initiate a claim, should damage occur during transit.
We may assist you with the claim process depending upon the method of shipment.
Please contact our Customer Service staff during business hours for assistance or to place replacement orders for lost or damaged merchandise.
Merchant Privacy & Security
RECO is committed to protecting the privacy of our customers. Any information obtained from the customers on out website is private. If our written privacy policy does not answer all your questions, please feel free to e-mail us recochem@embarqmail.com with any additional questions.
When shopping on our website, the following information may be collected or we may ask you to provide the information.
Your Contact Information- Name, Addresses, Phone Number, E-mail Address, City, State, Zip.
Navigation Information may be collected to view traffic patterns on our site.
Credit Card Information, consistent with placing an order.
We will use collected information to complete transactions, contact you about a purchase order that was placed, verify mailing addresses, inform you of a change to your account, or inform you of a change on your order. This information is never shared and fully confidential. This information is used to track your order, respond to your inquiries and make subsequent purchases easier and faster.
Changing Information
You can update or change your shipping address, password, and personal information all through the account tab on the website. All acount information can be updated through the "Account" tab on the website as long as you have a registered account!
Credit Card Information & Security
RECO ensures the security of shopping on our Website. We use Secure Sockets Layering (SSL) to encrypt information before it travels on the internet. The SSL Cetificate is displayed on the website at all time letting the buyer know all personal information is fully confidental and encrypt. In the event you do not see this symbol, feel free to give us a call at 1(800)-362-9198. To double-check for security, look at the URL or Location line of your browser, f you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Your Acceptance of These Terms & Conditions
By using our website you consent to the gathering of information stated above to be used in an appropriate manner.
Returns & Replacements
Sould there ever be a need to return an item RECO will be happy to work with you. If you receive an item that is defective in any way RECO will issue you a full refund or replacement after the item has been returned.
Returning the items is the buyers responsibility as is returned shipping cost. Returns must be received within 15 days after the item has been received by the buyer for RECO's return policy to be honored.
There may also be a re-stocking fee for returned items.
For information on returning items, re-stocking fees, or any other questions please contact a sales representative at 1-877-362-9198.
If an item ever arrives damaged in shipment a claim should be opened with the carrier, RECO will be happy to assist with the claim as stated in the shipping/delivery policy.
Viewing Orders
All orders can be viewed through the "my account" tab located at the top of the website.